Steps and Troubleshoot Solutions for Connecting Your Barcode in the App
Reasons for connecting or reconnecting your barcode:
- If your barcode is not connected to your membership
- Your barcode has changed due to a new membership account
- You were issued a new barcode from your gym
Step 1:
Log into the app and select connect barcode from the Home* tab or Account tab in the app.
*If you are changing or re-linking your barcode, the Connect Barcode widget is only on the Account tab in the app.
Step 2:
Select 'Connect Barcode', find your home gym location where your membership was purchased, and input your barcode*.
Once your barcode is successfully linked, your app will update with the information features associated with your home gym location.
*Important tip: Your barcode, home gym and last name have to exactly match as it appears on your membership account. Both the last name and barcode fields are case sensitive. If your last name needs to be changed or fixed, email membercenter@goldsgym.com
Resolving Barcode Error Messages
If you receive the below error message while attempting to link your barcode, troubleshoot with the below options.
Troubleshoot Options:
Go to your profile in the app and ensure your last name is spelled exactly as it appears on your gym membership account.
Reminder: If your barcode follows a specific format, make sure you enter it exactly as it appears in your local gym member management system (MMS). For help, ask a team member for your barcode or to issue you a new barcode.
If you need to change or edit your last name go to https://members.goldsgym.com/User-Pages/Profile in your browser to update your last name. Once it is updated, go back to the app and follow the connect barcode steps above.
